Your business.
Your measures of progress.
Your dashboard is built around the KPIs that matter to your operation. Connect customer support, sales activity and team performance to a clear picture of the work.
Build your solutionOperations overview
Lead qualification
Customer follow-ups
Team handoffs
People and progress, in view.Measure what matters to you.
Customer support
Track total conversations, bot and human conversations, resolution and handoff rates, first response, resolution time, abandoned conversations, escalations and CSAT where data is available.
Sales & lead generation
Follow leads received, contacted and qualified, completed follow-ups, appointments, conversion, unresponsive leads and pipeline status.
Team performance
See login and logout, hours worked, conversations handled, tasks completed, response time, QA scores, attendance, productivity, escalations and pending work.
Your own reporting logic
Choose the KPIs, date ranges and team structure that reflect your business. Reporting is scoped to the information your systems can provide.
Real estate
Leads → Contacted → Qualified → Appointment → Deal
E-commerce
Tickets → First response → Resolution → Refunds → CSAT
Property management
Tenant requests → Response → Resolution → Escalation
From conversation
to a clear overview.
Explore illustrative views of the inbox, team portal and performance dashboard.
All conversations
I’d love to learn more.
WhatsApp · Assigned to SarahThank you for the update!
Instagram · ResolvedCan we book a time?
Messenger · New enquiryIllustrative conversation with Alex Lewis.
Alex: Hi! I’m interested in support for my business.
Libera: Happy to help. What would you like to take off your plate?
Alex: Our customer enquiries and follow-ups.
Sarah: You’re in the right place. Let’s talk through your workflow.
Conversation context shared with Sarah for human support.
Your team, together
| Team member | Status | Shift | Hours |
|---|---|---|---|
| SSarah | Online | 9 to 5 | 6h 42m |
| JJames | Online | 9 to 5 | 6h 38m |
| MMaria | Offline | 10 to 6 | 8h |
| DDavid | Break | 12 to 8 | 5h 21m |
Operations overview
Lead qualification
Customer follow-ups
Team handoffs
People and progress, in view.Libera Connect · Unified inbox
Illustrative interfaces and sample data. Your workspace is scoped to your business.
Your workflows. Your KPIs. Your tools. Your way of working.
Explore all solutionsStart with what you need.
Build from there.
A team, automation, a portal, a website, or a connected system
built around your whole business.