Human support.
When it matters.
Your automated customer journey is backed by a trained human support team when customers need more than a bot can provide.
Build your solution
A better way to work.
Customer support
Keep customer conversations moving with thoughtful replies, clear escalation and consistent follow-up.
Administrative support
Bring order to inboxes, scheduling, document updates and recurring tasks.
Lead follow-up
Organize incoming enquiries, maintain customer information and follow up on the next step.
Managed delivery
Work with a coordinated team, shared instructions and visibility into the work being completed.
Never start
the conversation over.
Your support team receives the customer conversation, bot history, customer information, tags, previous interactions, assigned task, escalation reason and required action.
See the shared workspaceAll conversations
I’d love to learn more.
WhatsApp · Assigned to SarahThank you for the update!
Instagram · ResolvedCan we book a time?
Messenger · New enquiryIllustrative conversation with Alex Lewis.
Alex: Hi! I’m interested in support for my business.
Libera: Happy to help. What would you like to take off your plate?
Alex: Our customer enquiries and follow-ups.
Sarah: You’re in the right place. Let’s talk through your workflow.
Conversation context shared with Sarah for human support.
Build an operation around your people, processes and customers.
Explore all solutionsStart with what you need.
Build from there.
A team, automation, a portal, a website, or a connected system
built around your whole business.