Every conversation.
One workspace.
Bring your customer communication together. Give your team one place to work instead of giving them access to your entire social media operation.
Build your solutionAll conversations
I’d love to learn more.
WhatsApp · Assigned to SarahThank you for the update!
Instagram · ResolvedCan we book a time?
Messenger · New enquiryIllustrative conversation with Alex Lewis.
Alex: Hi! I’m interested in support for my business.
Libera: Happy to help. What would you like to take off your plate?
Alex: Our customer enquiries and follow-ups.
Sarah: You’re in the right place. Let’s talk through your workflow.
Conversation context shared with Sarah for human support.
A better way to work.
Your customer channels, together
Organize WhatsApp, Instagram, Facebook Messenger and Telegram conversations in a shared workspace. Website chat and other supported channels can be scoped around your needs.
The full conversation travels with the handoff
Keep bot history, customer details, tags, previous interactions and the escalation reason in context.
The right conversation. The right person.
Route conversations to the relevant inbox and support team, with a clear next action.
Built around your permissions
Plan workspace access and account connections around your team. Channel availability depends on provider permissions and configuration.
From conversation
to a clear overview.
Explore illustrative views of the inbox, team portal and performance dashboard.
All conversations
I’d love to learn more.
WhatsApp · Assigned to SarahThank you for the update!
Instagram · ResolvedCan we book a time?
Messenger · New enquiryIllustrative conversation with Alex Lewis.
Alex: Hi! I’m interested in support for my business.
Libera: Happy to help. What would you like to take off your plate?
Alex: Our customer enquiries and follow-ups.
Sarah: You’re in the right place. Let’s talk through your workflow.
Conversation context shared with Sarah for human support.
Your team, together
| Team member | Status | Shift | Hours |
|---|---|---|---|
| SSarah | Online | 9 to 5 | 6h 42m |
| JJames | Online | 9 to 5 | 6h 38m |
| MMaria | Offline | 10 to 6 | 8h |
| DDavid | Break | 12 to 8 | 5h 21m |
Operations overview
Lead qualification
Customer follow-ups
Team handoffs
People and progress, in view.Libera Connect · Unified inbox
Illustrative interfaces and sample data. Your workspace is scoped to your business.
Less switching between platforms. More attention for your customers.
Explore all solutionsStart with what you need.
Build from there.
A team, automation, a portal, a website, or a connected system
built around your whole business.